What if my bracelet doesn’t fit?
If you ordered the wrong size, you may return it to us along with a $5 check for Priority shipping or $2 for First Class. Please include a copy of your receipt and instructions on what size you would like.
What should I have engraved on my ID?
The most important information that should be engraved is your medical condition and/or medications. Name, emergency contact phone numbers, doctor’s name and number is also helpful information for medical personnel. We suggest you check with your doctor to see what he or she suggests for your medical condition.
I placed my order! When will it be shipped?
All orders are shipped out within 3-5 business days*. Orders with custom products can take a little more time to ship. Your items will ship as soon as they are ready and you will receive an email notification with the order’s shipping confirmation and its tracking number.
If your order contains a variety of items, they may be shipped separately at no extra cost due to the different processing times and to assure a faster shipment. In this case, you will receive a shipping notification for each shipment.
(Business days are Monday through Friday, excluding public holidays.)
*During the Holiday season, late November and December all orders are shipped out within 4-8 business days due to high volume.
When will I receive my order?
The transit time for domestic orders (U.S.A) is 3-5 business days. When we dispatch an order we send you an email with the order’s shipping confirmation including its track and trace number.
For international orders shipping can take 5-20 business days. When the order gets shipped you will also receive an email confirmation with its tracking information if it is available.
Plan your purchase with advance. Delays can occur in transit or holds at the local customs office so it’s possible to take up to 7 weeks for an international order to be delivered. Tracking information is available for some international orders and it could also show delay on updates.
Please note that the delivery times given are estimates and are not guaranteed. Deliveries could be delayed due to public holidays and weather conditions.
Business days are Monday to Friday, excluding public holidays.
Wait! My tracking number doesn’t work.
When we dispatch an order we send you an email with the order’s shipping confirmation including its track and trace number. Click on the link you received in your email and it will direct you to the tracking website.
If it does not show any information or it gives you a “status not available” notification, don’t worry. Maybe it is because your order was just shipped and some shipping service requests 24-72 hours to update their tracking information. Check back later. If you are not able to see an update past 72 hours, please contact us.
Can I change or cancel my order?
As long as your order has not been processed or shipped, we can make changes to it or cancel it. It really depends on the demand but we will do everything we can to make it happen.
So contact us right away. Make sure to inform the changes you need to make (delivery address, product size, product design, etc.) at first contact.
If we are not able to cancel your order, you can return it to us once you receive it and request a refund or store credit.
May I return an item if I am not pleased with my purchase?
Please refer to our Quality Guarantee for returns info.
How long can I expect my beaded bracelet last?
If worn with care, a beaded bracelet should last a year before needing to be re-strung. They should be removed for sports, water activity, and showering. We suggest switching your ID to a stainless steel chain or cable bracelet for everyday wear. Beaded jewelry is not recommended for children.
How much information can be engraved?
IDs come in a range of sizes and character limitations. Go to the product detail page for your desired ID; it will give you the amount of characters allowed per line.